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SenraPull this week's customer feedback from Intercom and #support in Slack, group it by theme, and update our customer voice doc in Notion.
On it. Reading Intercom threads and #support in Slack, grouping by theme, then updating the customer voice doc in Notion with what stands out this week.
Pull this week's customer voice into Notion
Four themes stand out this week. The loudest is onboarding, with twenty-three Intercom threads about admins stuck on the new SSO step. Pricing keeps surfacing in #support from 50-seat accounts asking for a tier between Team and Business. The Android sync bug from last sprint is back in nine threads. Reporting requests doubled after the dashboard launch. Doc has each theme, the source conversations, and a priority order.