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Terms of Service

Last updated: May 8, 2026

Welcome to Senra.

These Terms of Service ("Terms") describe the terms and conditions by which you may access or use the Senra website (including trysenra.com), the Senra desktop application, the Senra web applications, the Senra iMessage and email surfaces, and any related software, integrations, documentation, and online services (collectively, the "Service") provided by Common Intelligence Technologies Inc.(including its successors and assigns, "Common Intelligence", "Senra", "we", "our", or "us"), a corporation incorporated under the Canada Business Corporations Act with its registered office in British Columbia, Canada.

By accessing or using the Service, you agree to these Terms and acknowledge that you have read and understood our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, you may not use the Service.

These Terms apply to all visitors and users of the Service ("Users", "you", or "your"). We may modify these Terms as described in Changes to These Terms below.

Please read these Terms carefully. They include important provisions about how disputes are resolved, including a limitation of our liability.

1. The Service

1.1 What Senra Is

Senra is an AI assistant that helps you with work across the surfaces you already use, including a desktop application, a web application, iMessage, and email. To act on your behalf, Senra connects to third-party services you authorize (such as Gmail, Google Calendar, Notion, Linear, Railway, GitHub, and others), and reads, writes, or otherwise interacts with information in those services in line with your instructions.

1.2 Eligibility

You must be at least 13 years old to use the Service. If you are under the age of majority in your jurisdiction, you represent and warrant that you have your parent's or legal guardian's permission to use the Service and that they agree to these Terms on your behalf. The Service is not available to anyone we have previously removed from the Service.

You must be able to form a legally binding contract with us and may use the Service only in compliance with these Terms and all applicable laws and regulations.

1.3 Your Account

You must create an account to use most parts of the Service. You agree to provide accurate, current, and complete information when creating your account, and to keep that information up to date. You are responsible for everything that happens under your account, including all activity by anyone who accesses your account through your credentials. Keep your password and any other authentication credentials secure and do not share them. Notify us immediately if you suspect unauthorized access to your account.

We may, with or without prior notice, suspend or terminate your access to your account or to the Service for any reason, including if we believe you have violated these Terms. You may close your account at any time.

1.4 Connecting Third-Party Services

When you connect a third-party service to Senra (for example, by signing in with Google or by authorizing access to Gmail, Calendar, Notion, Linear, GitHub, Railway, or others), you authorize Senra to access, read, write, and otherwise interact with information in that service on your behalf, within the scopes you grant. You are responsible for ensuring that you have the right to grant Senra access to that service and to the information in it.

You may revoke Senra's access to any connected service at any time, either from within the Service or from the third-party service's own settings.

2. Acceptable Use

2.1 What You Will Not Do

You will not, and will not permit anyone else to:

  • use the Service in violation of any applicable law, regulation, or contractual obligation;
  • use the Service to send spam, phishing, fraudulent, defamatory, harassing, hateful, or otherwise harmful content;
  • use the Service to harm, harass, defame, threaten, or impersonate any person or entity;
  • use the Service to transmit malware, viruses, worms, or any other malicious code, or to interfere with or disrupt the Service or any servers or networks connected to it;
  • attempt to access any account or information that does not belong to you, or attempt to bypass any access or security controls;
  • reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service, except where this restriction is prohibited by applicable law;
  • copy, modify, distribute, sell, lease, sublicense, resell, or create derivative works of the Service or any portion of it, except as expressly permitted in these Terms;
  • use the Service to develop a competing product or service, or for benchmarking or competitive analysis;
  • use any automated means (including bots, scrapers, or crawlers) to access the Service, except for public search-engine indexing where we permit it;
  • collect or harvest personal information from the Service;
  • use the Service to transmit Sensitive Information (defined below); or
  • represent or imply any relationship with us (including endorsement, affiliation, or sponsorship) that does not exist.

2.2 Your Responsibility for Use

You are responsible for everything you do with the Service, including everything Senra does at your request. You are responsible for the lawfulness of the actions you ask Senra to take and the content you ask Senra to send, post, or otherwise transmit on your behalf. You are responsible for reviewing Senra's output before relying on it for anything important.

2.3 Sensitive Information

Senra is not designed to handle the following categories of information ("Sensitive Information"):

  • special categories of personal data under EU or UK data protection law (including health, biometric, genetic, racial, or political data);
  • protected health information under HIPAA;
  • government identification numbers (such as social insurance numbers, social security numbers, driver's license numbers, or passport numbers);
  • information regulated under specific laws such as COPPA or the Gramm-Leach-Bliley Act; or
  • any data similar to the above that is subject to specific regulatory protection.

You agree not to use Senra to intentionally store, transmit, or process Sensitive Information. We acknowledge that Sensitive Information may incidentally appear in content Senra reads from your connected accounts; we handle that content per our Privacy Policy.

2.4 Third-Party Services

The Service integrates with third-party services that you connect (such as Gmail, Google Calendar, Notion, Linear, Railway, GitHub, and others). Your use of those services is governed by their own terms and privacy policies. We are not responsible for the operation, availability, content, or practices of any third-party service, and we make no warranties about them. If a third-party service is unavailable, changes its API, revokes access, or otherwise stops functioning, the corresponding parts of the Service may not work.

You are responsible for complying with the terms of any third-party service you connect to Senra and for ensuring that your use of Senra in connection with that service is permitted under those terms.

3. Your Content

3.1 Ownership

You retain ownership of all data, content, files, messages, prompts, and other information you submit to, store in, or access through the Service ("Your Content"), including the contents of your connected third-party services. We do not claim ownership of Your Content.

3.2 License You Grant Us

You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, modify (only to the extent necessary), and otherwise process Your Content solely as needed to:

  • provide, maintain, and operate the Service for you;
  • secure and protect the Service and our users;
  • support and respond to your requests;
  • comply with our legal obligations; and
  • create de-identified or aggregated information that cannot reasonably be used to identify you, which we may use for any lawful purpose.

This license ends when Your Content is deleted from the Service, except for any de-identified or aggregated information already created and any backups retained for a limited period as described in our Privacy Policy.

3.3 We Do Not Train AI Models on Your Content

We do not use Your Content, your connected-account data, or your conversations with Senra to train, fine-tune, or otherwise improve generalized AI models. All model calls are routed through Vercel AI Gateway with the no-training flag set, which contractually prohibits the upstream model providers in the routing pool (such as OpenAI and Anthropic) from training on your data. This commitment applies to all of your data, not just data covered by Google's Limited Use rules.

3.4 Your Responsibility

You are solely responsible for Your Content, including its lawfulness, accuracy, and the consequences of submitting, transmitting, or sharing it through the Service. You represent and warrant that you have all rights necessary to grant the license in Section 3.2 and that Your Content does not violate any law or any third party's rights.

4. AI Output

4.1 What "Output" Means

The Service uses AI models to generate text, drafts, summaries, code, analyses, plans, and other output ("Output") in response to your inputs and the contents of your connected accounts.

4.2 Your Rights to Output

Subject to your compliance with these Terms, you may use Output you generate through the Service for any lawful purpose. You acknowledge that:

  • using the Service does not transfer to you any ownership of the Service itself or of any AI models, software, or technology underlying the Service;
  • Output generated by AI may not be unique. Other users may receive identical or similar Output for similar inputs;
  • you must not use Output to train your own machine learning models;
  • you must not represent Output as having been generated by a human if doing so would be deceptive or misleading.

4.3 No Warranty on Output

Output may be inaccurate, incomplete, biased, or otherwise unsuited to your purpose. Output may include "hallucinations": plausible-sounding statements that are factually wrong. You are solely responsible for evaluating the accuracy and appropriateness of any Output before relying on it, including for any business, financial, legal, medical, or personal decision. We are not liable for any decisions you make based on Output.

5. Memory and Personalization

The Service builds a personal memory layer about you (your projects, preferences, recurring contacts, work patterns, and similar context) so that Senra becomes more useful to you over time. You can review and clear this memory at any time from within the Service. Closing your account deletes the associated memory subject to our retention policies.

6. Subscriptions, Fees, and Billing

6.1 Pricing Model

The Service is offered on a platform-fee plus usage-based pricing model. The current pricing, including the platform fee, the usage markup, and any spending-cap controls, is described on our pricing page or within the Service. By subscribing, you agree to the pricing and payment terms applicable to you, which are incorporated into these Terms by reference.

6.2 Spending Caps

You may set a monthly spending cap for usage-based charges. When the cap is reached, the Service may pause usage-based work until you raise the cap or the next billing period begins. We will provide reasonable notifications as you approach or reach your cap.

6.3 Billing

You authorize us and our payment processor to charge your payment method for the platform fee, usage charges, and applicable taxes on the billing dates indicated in your account. The platform fee is billed in advance for each billing period. Usage charges are billed based on metered usage in the prior billing period (or as otherwise indicated in the Service).

6.4 Automatic Renewal

If your subscription includes a recurring platform fee, the subscription will automatically renew at the end of each subscription term for additional terms of the same length, unless you cancel before the end of the then-current term. You authorize us and our payment processor to charge your payment method for each renewal.

6.5 Cancellation and Refunds

You may cancel your subscription at any time from within the Service. Cancellation takes effect at the end of the then-current billing period. We do not provide refunds for partial months, unused time, or fees already paid, except as required by applicable law or as we otherwise determine in our sole discretion.

6.6 Taxes

Fees are exclusive of all applicable taxes (including GST, PST, HST, VAT, and similar taxes), which are your responsibility unless we are required by law to collect them on your behalf.

6.7 Changes to Pricing

We may change pricing from time to time. Changes to the platform fee or usage rates will take effect for new billing periods following reasonable notice. If you do not agree with a pricing change, you may cancel your subscription before the change takes effect.

6.8 Free Trials and Promotional Plans

We may offer free trials or promotional plans. The terms of any such offer will be described at the time of the offer. If you do not cancel before the end of the free or promotional period, you will be charged the applicable fees for the next billing period.

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including all software, models, technology, designs, text, graphics, logos, and other materials made available through it (excluding Your Content), is owned by us or our licensors and is protected by intellectual property laws. We grant you a non-exclusive, limited, non-transferable, revocable license to access and use the Service in accordance with these Terms. We reserve all rights not expressly granted.

7.2 Trademarks

"Senra", "Common Intelligence", and our logos are trademarks of Common Intelligence Technologies Inc. You may not use them without our prior written consent.

7.3 Feedback

If you provide us with feedback, suggestions, or recommendations about the Service ("Feedback"), you grant us a perpetual, irrevocable, royalty-free, worldwide license to use the Feedback for any purpose, without obligation to you.

8. Privacy and Data Security

Our Privacy Policy describes how we collect, use, and disclose personal information in connection with the Service. By using the Service, you acknowledge our collection, use, and disclosure of personal information in accordance with the Privacy Policy.

We implement reasonable physical, technical, and organizational safeguards designed to protect Your Content. However, no security measure is perfect. You acknowledge that you provide Your Content at your own risk.

9. Text Messages, Email, and Notifications

9.1 Service Communications

By providing your phone number or email address, you consent to receive transactional and service-related communications from us (such as account verification codes, security alerts, billing receipts, and important updates) by email, SMS, iMessage, push notification, or phone call. Standard message and data rates may apply.

9.2 Marketing Communications

We may send marketing communications only where permitted by law or with your consent. You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by replying STOP to any promotional SMS message. Opting out of marketing does not affect transactional or service-related communications.

10. Suspension and Termination

We may suspend or terminate your access to the Service at any time, with or without notice, including if we believe you have violated these Terms, if your use of the Service poses a security risk or could harm other users, or if we are required to do so by law.

You may stop using the Service at any time and close your account from within the Service. After your account is closed, your access ends and your data will be deleted as described in our Privacy Policy.

The following sections survive termination: Section 3 (Your Content) with respect to any rights that have already accrued, Section 4 (AI Output), Section 7 (Intellectual Property), Section 11 (Disclaimers), Section 12 (Limitation of Liability), Section 13 (Indemnification), Section 14 (Governing Law and Disputes), and any other provision that by its nature should survive.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF MALICIOUS CODE; THAT THE SERVICE WILL MEET YOUR REQUIREMENTS; THAT ANY OUTPUT WILL BE ACCURATE OR RELIABLE; OR THAT DEFECTS IN THE SERVICE WILL BE CORRECTED. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE SERVICE IS OBTAINED AT YOUR OWN RISK. WE DO NOT WARRANT, ENDORSE, OR ASSUME RESPONSIBILITY FOR ANY THIRD-PARTY SERVICE, AND WE ARE NOT A PARTY TO ANY DEALINGS BETWEEN YOU AND ANY THIRD-PARTY SERVICE PROVIDER. YOU MAY HAVE STATUTORY RIGHTS THAT CANNOT BE WAIVED. NOTHING IN THESE TERMS LIMITS THOSE RIGHTS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL COMMON INTELLIGENCE TECHNOLOGIES INC., ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST GOODWILL, OR LOST DATA, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100). THE LIMITATIONS IN THIS SECTION APPLY WHETHER A CLAIM IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

13. Indemnification

You agree to defend, indemnify, and hold harmless Common Intelligence Technologies Inc., its affiliates, and their respective officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

  • your use of the Service, including any actions Senra takes at your request;
  • Your Content;
  • your violation of these Terms;
  • your violation of any applicable law or any third party's rights, including any privacy, publicity, or intellectual property right; or
  • any unauthorized access to or use of the Service through your account.

14. Governing Law and Disputes

These Terms are governed by the laws of the Province of British Columbia and the laws of Canada applicable in British Columbia, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

You and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved exclusively in the courts of British Columbia located in Vancouver, and you and we consent to the personal jurisdiction of those courts.

Nothing in this Section limits either party's right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights, confidential information, or data security.

If you are a consumer in a jurisdiction whose laws guarantee you the right to bring a claim in your local courts or under your local law, this Section does not override those rights.

15. Beta Features

We may make features available on a beta, preview, or experimental basis ("Beta Features"). Beta Features may be incomplete, may not work as expected, and may be changed or removed at any time. Beta Features are provided "as is" without any warranty, and our liability for Beta Features is limited to the maximum extent permitted by law.

16. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will notify you by email or by prominent posting in the Service. Changes are effective on the date stated in the updated Terms. If you do not agree to the changes, you must stop using the Service. Continued use of the Service after the effective date of changes means you accept the updated Terms.

17. General

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements you enter into with us in connection with the Service, are the entire agreement between you and us regarding the Service and supersede all prior agreements.

17.2 No Waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision or any other.

17.3 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

17.4 Assignment

You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, sale of assets, or similar transaction.

17.5 No Agency

These Terms do not create any agency, partnership, joint venture, employment, or franchise relationship between you and us.

17.6 Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, pandemic, government action, internet outages, third-party service disruptions, or labor disputes.

17.7 Export and Sanctions

You may not use the Service in violation of any applicable export-control or sanctions laws. You represent that you are not located in, ordinarily resident in, or a national of, any country subject to comprehensive sanctions, and that you are not on any list of prohibited or restricted parties maintained by Canada, the United States, the United Kingdom, the European Union, or the United Nations.

17.8 Notices

We may give you notices through the Service, by email to the address associated with your account, or by other reasonable means. You may give us notices at the email address below.

17.9 Contact

Questions about these Terms? Contact us at:

Common Intelligence Technologies Inc.
631 Barnham Road, West Vancouver, British Columbia, Canada V7S 1T6
Email: legal@trysenra.com